Previous incidents

We've identified a recent configuration change as the source of the problems with one-click signing. Rolling back that change has resolved the problem, and one-click signing should be working normally now.

We've made adjustments to our infrastructure and believe the issue is resolved now.

From around 6:20 to 6:30 PM (US Eastern time), some members attempting to visit customer sites experienced timeouts. This was due to an infrastructure issue, which we have mitigated. We are taking steps to avoid this issue happening again and apologize for the inconvenience.

The upgrade has finished, and all EU-hosted sites should be back to normal.

The errors were caused by an issue with an infrastructure upgrade. The upgrade has finished, and everything should be back to normal.

The issue has been resolved, and page load times should be back to normal.

The root cause was a denial-of-service attack on one of our customers, taking advantage of inadequate rate limiting on a particular endpoint. We've fixed the rate limiting to prevent this from happening again, and we apologize for the inconvenience.