Previous incidents

June 2023
Jun 07, 2023
1 incident

Problems with one-click signing


Resolved Jun 07 at 04:28pm EDT

We've identified a recent configuration change as the source of the problems with one-click signing. Rolling back that change has resolved the problem, and one-click signing should be working normally now.

1 previous update

Jun 05, 2023
1 incident

Scattered issues with the proxy integration service in the US datacenter


Resolved Jun 05 at 11:05am EDT

We've made adjustments to our infrastructure and believe the issue is resolved now.

1 previous update

Jun 02, 2023
1 incident

Brief outage for sites hosted in the US datacenter

Resolved Jun 02 at 06:46pm EDT

From around 6:20 to 6:30 PM (US Eastern time), some members attempting to visit customer sites experienced timeouts. This was due to an infrastructure issue, which we have mitigated. We are taking steps to avoid this issue happening again and apologize for the inconvenience.

May 2023
No incidents reported
April 2023
Apr 10, 2023
1 incident

Error pages on US sites


Resolved Apr 10 at 10:51am EDT

The errors were caused by an issue with an infrastructure upgrade. The upgrade has finished, and everything should be back to normal.

1 previous update

Apr 01, 2023
1 incident

Outage in the US datacenter


Resolved Apr 01 at 11:04am EDT

The issue has been resolved, and page load times should be back to normal.

The root cause was a denial-of-service attack on one of our customers, taking advantage of inadequate rate limiting on a particular endpoint. We've fixed the rate limiting to prevent this from happening again, and we apologize for the inconvenience.

2 previous updates