Previous incidents

February 2023
Feb 23, 2023
1 incident

Slow responses and timeouts in the EU

Degraded

Resolved Feb 23, 2023 at 4:25pm UTC

We've traced the root cause of the issue to a brief network glitch in AWS. We don't expect it to happen again.

2 previous updates
Feb 16, 2023
1 incident

IP-based geolocation offline

Downtime

Resolved Feb 16, 2023 at 6:48pm UTC

Updates on the IP-based geolocation service are completed, service is fully operational again.

1 previous update
January 2023
Jan 08, 2023
1 incident

Sites hosted in the EU data center are down

Downtime

Resolved Jan 8, 2023 at 2:42pm UTC

We identified the issue as a certificate that had expired. We were able to replace the certificate, and everything should be fine now.

The root cause of this issue was that the automatic process that was supposed to replace the certificate before it expired did not run. We will be investigating and rectifying that problem so it does not happen again.

1 previous update
December 2022
No incidents reported