Previous incidents

February 2023
Feb 23, 2023
1 incident

Slow responses and timeouts in the EU

Degraded

Resolved Feb 23 at 11:25am EST

We've traced the root cause of the issue to a brief network glitch in AWS. We don't expect it to happen again.

2 previous updates

Feb 16, 2023
1 incident

IP-based geolocation offline

Downtime

Resolved Feb 16 at 01:48pm EST

Updates on the IP-based geolocation service are completed, service is fully operational again.

1 previous update

January 2023
Jan 08, 2023
1 incident

Sites hosted in the EU data center are down

Downtime

Resolved Jan 08 at 09:42am EST

We identified the issue as a certificate that had expired. We were able to replace the certificate, and everything should be fine now.

The root cause of this issue was that the automatic process that was supposed to replace the certificate before it expired did not run. We will be investigating and rectifying that problem so it does not happen again.

1 previous update

Jan 01, 2023
1 incident

New Year's Scheduled Maintenance

Maintenance

Resolved Jan 01 at 01:31pm EST

Maintenance is completed and we're back online.

3 previous updates

December 2022
No incidents reported